IT Support

Managed IT Support

Our managed support is ideal for those who want fast and efficient support for business and their employees from a knowledgeable UK help desk. Our staff are well qualified to handle all your general IT problems, most can be handled remotely without any additional charge for our contracted customers.

Our IT support plan comes with:

  • Unlimited remote and telephone support during office hours
  • Remote server and router support
  • Interactive remote desktop sharing support
  • Access to an intuitive knowledge base
  • Proactive system and infrastructure monitoring
  • Remote security updates
  • Offsite backup and server replication*
  • 24 hour access to our team of engineers*

We always aim to have your problem rectified as quickly and efficiently as possible. To prove our commitment we set out a series of performance targets to all customers of our Managed IT Support plan:

  • Response to all support requests within 15 minutes
  • 4 hour resolution target to support requests
  • When faults are not repairable remotely we will be at your premises within 8 hours

*Subject to additional charges